FAQs

  Ticket Prices 

 Do I have to book tickets for a specific date and time? 
Yes, we do require visitors to be booked in for a specific date and time so that we can maintain capacities in all areas. 

Can I get a refund or exchange my tickets? 
Tickets are non-refundable, but dates can be changed please email [email protected]
Please note that you can not exchange your Castle & Garden Admission tickets to within the Christmas period, which starts on 18.11.22.

 Can I buy tickets for a friend?
Yes, just pass on the ticket email confirmation with reference to the ticket #order number.

I don’t do online shopping – can I still get tickets?
Yes, just visit the ticket office on the day and they will be glad to answer any questions about tours and help you choose the right ticket for you.

Is the email confirmation my actual ticket?
Yes, bring it with you to the ticket office and they’ll replace it with a voucher that you’ll show upon entry to the castle

Can we use a pushchair in the castle?
There are lots of stairs in the castle so people with small babies and children should use carriers instead of pushchairs where possible please.

Do Historic Houses Members get free entry into the Castle & grounds? 
Yes, Historic Houses members are able to gain free access to the Castle & Gardens. No need to pre-book, please just present your pass on arrival. This however does not apply for specific events whereby standard admissions tickets are not applicable for entry. For example, Historic Houses are not granted free entry to Christmas at the Castle.

Do RHS Members get free entry into Belvoir Castle Gardens?

Yes, RHS members are able to gain free access to Belvoir Castle Gardens on dates that we are not running specific events outside of standard admissions tickets.

Parking/Accessibility

Where do I park?
The Main Castle Car Park (Long Stay) Ticket Office Car park or the Engine Yard Car Park (Short Stay).

Is there a charge for parking?

Yes, charges for parking have been put in place at our Engine Yard Car Park & Main Castle Car Park. When you arrive at Belvoir, please read the signage properly and adjust the machines using the + and – buttons to enter the amount of hours you require during your stay. You can pay at any point throughout your stay, however unless paying for all day parking, we advise you pay on exit so you know how many hours are owed.

PLEASE NOTE: the machines do not calculate how much is owed, it is down to the individual to note what time you enter the car park and therefore how much to pay.

Main Castle Car Park (Long Stay)

The charges are as follows:

£1.20 per hour

All day £6

Your first hour (£1.20) is redeemable against a purchase from the Fuel Tank, Balloon Bar or Vale View

The Engine Yard Car Park (Short Stay)

4 HOURS FREE PARKING AT ENGINE YARD RETAIL VILLAGE

Please be aware that this car park is 4 hours maximum stay, monitored by ANPR.

(Long stay car parking available in the Main Castle Car Park)

Parking tariff applies 8.00am – 5.00pm Monday – Sunday at The Engine Yard

 

Appeal a parking fine: HERE

Please note that Parking Charge Notice enquiries cannot be dealt with by Belvoir Castle staff or staff within any retail unit on the Estate. Should you wish to appeal a Parking Charge Notice please go online at www.initialparking.co.uk. Alternatively, you can send a written appeal to Initial Parking Ltd Suite 83, 51 Pinfold Street, Birmingham, B2 4AY. Please revert all other general parking enquiries to Initial Parking Ltd on [email protected] £2 is redeemable against a purchase at the Fuel Tank, Balloon Bar or Vale View

 

Where do I park if I have mobility issues/ a wheelchair?

Disabled Parking is provided for Blue Badge holders on the Castle terrace. On arrival at the main car park, visitors should present their Blue Badge to Ticket Office staff who will provide further instructions.

Owing to the nature of our Grade 1 listed site, the Castle terrace is weight limited and is unable to accommodate vast numbers of vehicles. Visitors without a Blue Badge who feel that they will find the walk to Castle difficult, can arrange to be dropped off and collected from the Castle terrace. Visitors with further concerns can request to speak with our Visitor Experience Team.

 

 

Afternoon Tea

Our recently refurbished Tearoom, The Aviary, is now open daily. 

All previously Afternoon Tea Vouchers purchased pre-covid remain valid, please contact us at [email protected] to redeem your voucher.

Food & Drink

The Aviary Tearoom

Open daily for Afternoon Teas and lunch time refreshments 11am – 4pm. We recommend booking Afternoon Teas in advance however tables are usually available on a walk-in basis.

The Fuel Tank Cafe
Enjoy a delicious menu of fresh home cooked meals, light lunches or just a slice of cake! The Fuel Tank is the perfect place for a hearty lunch or a morning coffee. Located at the heart of our Engine Yard retail village. Open 7 days a week.

Balloon Bar

Relax in unique and stylish surroundings. Taste the Balloon Bar’s magical cocktails, groove to live bands till late and indulge in scrumptious sharing boards and nibbles. Open Saturday – Sunday.

Dogs

Can I bring my dog where can/can’t they go?
Well behaved dogs are welcome in the gardens and grounds. They must be on a lead at all times and we ask that you clear up after them. Dogs are not allowed within the Castle or Adventure Playground Area (guide dogs are welcome everywhere).

Should I bring my dog for afternoon tea?
No, there are no outdoor seating areas and as the dog cannot be granted entry to the castle it would be unattended.

Is Belvoir Castle Open all year around?

Our opening times vary; please see our opening times for up-to-date information.

 

Is photography and videography allowed at the castle?

Yes. Personal photography of the grounds, castle, gardens and views are of course allowed and welcomed. Professional photography is not permitted, and photographs taken on the estate may not be sold or used for any commercial or promotional purpose without consent from the estate.

Are drones allowed at the castle?

Please note that in the interests of visitor safety, we do not permit the launching or landing of drones at Belvoir Castle, unless agreed in advance in writing. For further information, please see the Drone Code produced by the Civil Aviation Authority for a practical guide on how to fly your drone safely and in full compliance with the law.

Is Belvoir Castle a National Trust or English Heritage property?

Belvoir Castle is a family owned estate, it is not part of National trust.

Is Belvoir Estate a Capability Brown landscape?

Yes. In fact, Belvoir estate was the last landscape designed by Capability Brown before he died. Learn more here

What does Belvoir mean?

The name Belvoir – meaning ‘beautiful view’ in French, and pronounced today as ‘beaver’ – dates back to Norman times. Four castles have stood on this spot since 1067, and it’s a pretty perfect location for a fortified castle.

How far is Belvoir Castle from Grantham?

The distance between Grantham and Belvoir Castle is 6 miles. The road distances 8 miles.

Can you stay at Belvoir Castle?

While Belvoir is first and foremost a family home, you are welcome as overnight guests in the Castle for special occasions. Visit our Stay with Us page to see all the ways you’re able to stay with the Belvoir Estate here.

Is the Duke of Rutland related to the Queen?

Dukedom of Rutland. In 1703, the ninth Earl of Rutland was created Duke of Rutland and Marquess of Granby by Queen Anne.

How close is the Engine Yard to the castle?

The Engine Yard retail village is at the foot of the hill the castle sits on. It is approximately a 10 minute walk to the castle from the Engine Yard and a 2 minute drive.

Can we bring babies/will there be change facilities

There are baby changing facilities in the castle toilets.

Can I bring a pushchair?

Due to the historic nature of the Castle pushchairs cannot be taken upstairs. If you wish to leave your pushchair and walk around the first floor of the Castle, please ask one of our guides who will advise where to leave it. Please also note that due to the location of the Castle and Gardens on a hillside, it may be difficult to navigate a pushchair around the grounds.

 

Adventure Playground FAQs

What type of ticket do I need to purchase to access the Adventure Playground?

Access to the Adventure Playground is included in a Castle & Garden Entry Ticket, a Garden Only Ticket or Friends of Belvoir Annual Pass Membership. Adventure Playground only tickets are also available. Click here to book. 

Are dogs allowed in the Adventure Playground?

Although dogs on leads are welcome within our grounds, dogs are NOT allowed within our Adventure Playground.

Does a Friends of Belvoir Annual Pass include entry into Belvoir Castle Adventure Playground?

Yes, Friends of Belvoir Annual pass holders get unlimited, free entry to the Adventure Playground. To avoid disappointment, we reccomend booking your timeslot with the code ‘FOB’. If code FOB is used to book you will be asked to show proof of your membership on arrival.

Do HHA & RHS members get free entry?

Yes HHA & RHS members get free entry into the Adventure Playground.

How accessible is the Adventure Playground?

The Adventure Playground is set within a natural woodland, with some uneven ground and steps. However a wooden boardwalk, which reaches the top of the playground is accessible by wheelchair and pushchair, creating a fun and inclusive space for all of Belvoir’s visitors.

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